Notes ยท FAQ

The questions
I get most.

Can't find your answer? WhatsApp Gunjan โ†’

๐Ÿฅš Eggless, always

Is every product really eggless? +

Yes, every single thing. Cookies, cakes, cupcakes, brownies, loaves, hampers, all of it. This isn't a workaround. It's a decade of technique built specifically for eggless baking, proper crumb, proper rise, proper tenderness.

How do you replace eggs without it tasting "off"? +

Different binders for different jobs: yogurt, buttermilk, condensed milk, banana, aquafaba, flax. The trick isn't the substitute, it's the technique. Long cold rests, slower hydration, different fat ratios. You'll taste butter and chocolate, not a workaround.

Why eggless? +

Gunjan grew up in a vegetarian household where good dessert was hard to find. So she set out to make the dessert she would have wanted, without the egg, without the apology.

๐Ÿ“ฆ Shipping & delivery

What ships pan-India? +

Cookies, brownies, loaves, and hampers. Vacuum-sealed, ice-pack lined in summer, reaches most metros in 3โ€“5 days.

What's Delhi NCR only? +

Fresh items, cakes, cupcakes, anything with cream or refrigerated frosting. These deliver same-day or next-day inside Delhi NCR.

Pickup? +

Yes, by appointment, at the Vikaspuri studio. Drop a WhatsApp once your order's confirmed and I'll share the address.

If something arrives damaged? +

It shouldn't, I overpack everything. But if it does, send a photo within 24 hours and I'll resend or refund. No fuss.

๐ŸงŠ Storage & shelf life

Cookies? +

5 days in an airtight container. Pop them in the microwave for 8 seconds to revive that just-baked feel.

Brownies and loaves? +

Brownies: 5 days refrigerated. Loaves: 5 days at room temperature.

Cakes & cupcakes? +

2โ€“3 days refrigerated. Take them out 15โ€“20 minutes before serving so the texture relaxes.

๐Ÿฅœ Allergens

Vegan options? +

Many things can be adapted vegan, the Banana Walnut Loaf and Classic Choco Chip are easiest. WhatsApp before ordering and I'll let you know what's possible.

Nut allergies? +

Most products contain nuts or are made in a kitchen where nuts are used. Each product page lists allergens. For severe allergies, please WhatsApp first, I'll be honest about what's safe and what isn't.

Gluten-free? +

Limited gluten-free options on special order, the brownies and chocolate truffle cake can be adapted. 5 days notice, custom price.

๐ŸŽ‚ Custom orders

How much notice for a custom cake? +

Celebration cakes: Minimum 5 days. Bulk corporate / wedding favours: 7โ€“10 days. If you're in a rush, WhatsApp me, sometimes I can squeeze it in.

Corporate gifting? +

Minimum 10 hampers or โ‚น15,000 order value. GST invoice provided. Logo chocolates and custom branding available with 10 days notice.

Classes? +

Yes, small-group classes at the Vikaspuri studio. See The Studio for upcoming dates and topics.

๐Ÿ’ณ Payment

What payment methods? +

UPI, debit/credit cards, and netbanking via Razorpay. Bank transfer / NEFT for bulk and custom orders above โ‚น10,000.

Welcome offer? +

10% off your first order when you join the Inner Circle (the little popup that says hi). Auto-applied at checkout.

GST invoice? +

Yes, for corporate orders. Mention it in the order notes.

๐Ÿ”’ Privacy & Terms

What do you do with my data? +

I keep your name, phone, email and delivery address only to fulfil your order and (if you opt in) send Inner Circle letters. I don't sell or share your data. Unsubscribe anytime.

Terms +

All sales final once dispatched, except in case of transit damage. Custom orders are non-refundable once production has started. Photos shared with you remain your property; please credit @the_choco_bot if you post.

Refunds +

If something arrives damaged or wrong, share a photo within 24 hours and I'll either resend the same day (Delhi NCR) or refund in full (pan-India). Refunds processed in 3โ€“5 business days back to original payment method.

Still curious?

WhatsApp is fastest. I usually reply within an hour.

Message Gunjan